Refund policy

Return & Refund Policy

All sales are final at Improper Boutique Jewelry.

Due to the handmade and hygienic nature of our products, we do not offer refunds, returns, or exchanges for:

  • change of mind
  • incorrect sizing/preferences
  • normal wear and tear
  • delayed shipping caused by the carrier
  • items marked delivered
  • sale items
  • custom or personalized items
  • earrings

If your order arrives damaged or you receive the wrong item, you must contact us within 48 hours of delivery at improperjewelry@gmail.com with

  • your order number
  • clear photos of the item
  • photos of the packaging

Claims submitted after 48 hours of delivery will not be accepted.

Approved issues are eligible for a replacement item or store credit only. Refunds will not be issued.

Customers are responsible for entering the correct shipping address at checkout. Improper Boutique Jewelry is not responsible for packages shipped to incorrectly entered addresses.

Once an order has been shipped, Improper Boutique Jewelry is not responsible for lost, stolen, delayed, or carrier-marked delivered packages.

By placing an order with Improper Boutique Jewelry, you agree to all policies listed above.

For questions regarding your order, please contact:

Improperjewelry@gmail.com